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Terms of Sale

  1. 1. Orders
  2. 2. Availability and delivery dates
  3. 3. Pricing
  4. 4. Shipping costs
  5. 5. Loyalty program
  6. 6. Payment
  7. 7. Gift certificates
  8. 8. Returns
  9. 9. Audio books and products
  10. 10. Ebooks
  11. 11. Copyright
  12. 12. Privacy

These terms apply to all sales, whether made online via Gallimardmontreal.com or at our store.

  • Orders

    You may order books:

    • Online: www.gallimardmontreal.com
    • By email: librairie@gallimardmontreal.com
    • By phone: 514-499-2012
    • By fax: 514-499-1535

  • Availability and delivery dates

    In stock: Orders for books in stock are handled immediately. Delivery times may vary depending on the destination and the type of shipment selected.

    10-day orders: Orders for books not in-stock at our store but available through our Montreal distributors are handled within 10 days of being received. Delivery times may vary depending on the destination and the type of shipment selected.

    Shipping within 3 to 4 weeks: Orders for books that are only available in Europe may take between 4 and 6 weeks to be shipped. Delivery times may vary depending on the destination and the type of shipment selected.

    Out of stock: Out of stock books cannot be purchased.

    We endeavour to keep our customers informed by phone or email of any change in the availability of their order as soon as our suppliers inform us.

  • Pricing policy

    Prices posted on the Librairie Gallimard Montreal website are in Canadian dollars before tax and shipping and handling charges.

    A 5% federal tax applies to all Canadian sales. It does not apply to books shipped outside Canada.

    Prices are set by publishers or their distributors in accordance with the LOI SUR LE DÉVELOPPEMENT DES ENTREPRISES QUÉBÉCOISES DANS LE DOMAINE DU LIVRE (An Act Respecting the Development of Quebec Firms in the Book Industry).

    Purchases are payable in full and in a single payment on invoice.

    For any order outside Canada, all applicable duties and tariffs are payable by the purchaser at the time of the order.

    The bookstore may change prices at any time and without advance notice in accordance with prices set by our suppliers.

  • Shipping costs

    Shipping costs are calculated based on the destination, the weight of the books and the total cost of the order before taxes and shipping and handling.

    Free delivery is available for the following:

    • Your order costs $39 or more before tax.
    • The shipping address is in Canada.
    • The order is to be delivered to a single address.
    • It applies only to Standard shipping.
    • Cancelling one or more books resulting in an order that is under $39 before tax will render the order ineligible for free shipping.
    • If you choose to split the order into several shipments, only those that are $39 or more before tax will quality for free shipping.
    • Free shipping only applies to printed books. The value of ebooks and gift certificates do not qualify for the $39 minimum cost before tax.

  • Loyalty program

    Receive a $10 rebate once your orders total $200 before tax. The rebate may be applied to any book priced over $10.

    When purchasing books in the Bibliothèque de la Pléiade collection you can combine your purchases – after buying 3 Pléiade books, you will receive a 20% discount on the 4th.

    Gallimardmontreal.com’s online loyalty program is the same as the program available in the store. If you usually shop online and come to the store to make a purchase, your overall purchases will apply. The inverse is true, as well. If you usually shop in the store and decide to purchase online, your total purchases will count for the program. Your purchase totals and rebates are non-transferable.

    Our loyalty program has no expiration date. Whether online or in the store you may earn rebates and discounts as you wish. Be aware, though, that the loyalty program may not be applied to printed books or ebooks that are already reduced.

    "My Account" allows you to keep track and manage your purchases and use of your rebates.

  • Payment

    Orders made on Gallimardmontreal.com are payable by credit card, PayPal and with Librairie Gallimard gift certificates only. We accept VISA, MASTERCARD and AMERICAN EXPRESS.

    Your card is debited when your order is shipped out.

  • Gift certificates

    Gift certificates purchased online may be used online or in the store. If your total exceeds the amount on the gift certificate, the balance is payable by credit card. If the amount of the gift certificate is greater than the cost of your purchase, the credit balance will remain on your account and may be used against your next purchase.

  • Returns

    Librairie Gallimard will replace any defective book and correct any error with your order.

    Returns can be sent to our store with a copy of your Canada Post invoice so that may reimburse the shipping costs:
    Librairie Gallimard Montréal
    3700 Boul. St-Laurent
    Montréal, QC, CANADA
    H2X 2V4

    Returns must be made within 15 days of having received your package.

    Contact us directly or come to the store within 15 days of having received your package for any other sort of return. We will exchange your book(s) or issue an equal value credit note. Refunds are not available. The customer will handle all shipping and handling and brokerage fees.

  • Audio books and products

    Only defective audio books and products may be exchanged. Credit notes are not available for these products.

  • Ebooks

    When buying an ebook, you must accept Librairie Gallimard de Montréal’s terms of sale when confirming your purchase. After receiving our first email confirmation acknowledging the purchase and validating your payment, a second email will be sent to your account email address allowing you to download your purchase.

    It is important to note that once your transaction has been validated, your order cannot be cancelled or withdrawn. When you have received the download or online links to the ebook there is no way to cancel your order and the cost of your order will be charged to your credit card or to PayPal automatically. This applies even if you choose not to download the purchase or access it online. Details.

  • Copyright

    The content of ebooks as well as all the content of the download website, such as text, commentary, illustrations and photographs, etc. are protected by national and international copyright and intellectual property legislation.

    Works that are purchased and acquired through download are intended for your personal and private use only. Any reproduction or duplication not specifically authorized by the download purchase either altering or otherwise representing the work, particularly for resale, exchange, rental or transfer to a third party is strictly prohibited.

    Libraire Gallimard de Montréal would remind you that our ebooks are protected by DRM (digital rights management) technologies that prevent duplication. We want to inform you of these physical and digital conditions inherent in downloading or online access to our ebooks prior to your purchase.

    Ebooks that are so protected may not be freely transferred from the device to which they were initially downloaded beyond the authorized transfers allowable for private copy.

    As the end-user of the ebook you are bound to respect the copyright of the authors, performers and publishers and may not attempt to interfere with the operation of the content protection technologies.

    If you have any other questions, contact our customer support staff.

  • Privacy

    We guarantee that all transactions on our site are fully secure. Librairie Gallimard further warrants that your personal information is protected in accordance with the LOI SUR LA PROTECTION DES RENSEIGNEMENTS PERSONNELS DANS LE SECTEUR PRIVÉ [chapitre P-39.1] (AN ACT RESPECTING THE PROTECTION OF PERSONAL INFORMATION IN THE PRIVATE SECTOR).

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